Alcatel OneTouch ONE TOUCH 361 Owner's Manual download pdf (Page 31)

Troubleshooting ................

Before contacting the service centre, you are advised to follow the

instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its

performance.

• Use User Data Format to perform phone formatting, (to perform User Data

format, hold down # while simultaneously pressing the power on/off key). ALL

User phone data: contacts, photos, messages and files will be lost permanently. It

is strongly advised to fully backup the phone data before doing formatting.

and carry out the following checks:

My phone cannot switch on

• Check the battery contacts, remove and reinstall your battery, then turn your

phone on

• Check the battery power level, charge for at least 20 minutes

• If it still does not work, please use User Data Format to reset the phone

My phone is frozen or has not responded for several minutes

• Restart your phone by pressing and holding the key

• Remove the battery and re-insert it, then restart the phone

• If it still does not work, please use User Data Format to reset the phone

My phone turns off by itself

• Check that your keypad is locked when you are not using your phone, and make

sure power off key is not mis-contacted due to unlocking keypad

• Check the battery charge level

• If it still does not work, please use User Data Format to reset the phone

Accessories

(1)

......................

The latest generation of Alcatel GSM mobile phones offers a built-in

handsfree feature that allows you to use the telephone from a distance,

placed on a table for example. For those who prefer to keep their

conversations confidential, an earpiece is also available known as the

headset.

(1)

Pictures for references only.

(2)

For UK market only.

Only use your telephone with Alcatel batteries, chargers and

accessories compatible in the box.

Battery

Stereo headset

Standard charger UK charger

(2)

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Alcatel OneTouch ONE TOUCH 361 Owner's Manual Page 31

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